Quality and Rating

Welcome to MachineRefurb, where we prioritise your trust by offering the best quality new and refurbished products. Please read the following terms and conditions to understand how we ensure the quality of our products and the warranty coverage provided.

1. Quality Assurance:

At MachineRefurb, we value our customers' trust. We are committed to delivering only the highest quality new and refurbished products to ensure your satisfaction.

Our stringent quality control processes guarantee that every product listed on our website meets our high standards.

 

2. Grading System:

   To provide transparency about the condition of our products, we use the following grading system:

   • A Grade - Exceptional value Product that may be Re-boxed or Re-assembled, just like new! Comes with New Equipment warranty (with a few exceptions)

   • B Grade - An ex-display, New returned or lightly used product with minor scratches or cosmetic wear. Fully tested with Great Warranty.

   • C Grade - A used or refurbished unit with visible signs of handling or previous use, But tested to ensure full functionality and a great 3-6 months warranty

3. Warranty Coverage:

All new and graded stock comes with a company warranty as mentioned on the product page.

The warranty period is specified for each product, and details can be found on the product page.

Warranty coverage includes repair or replacement of the product if it experiences issues covered by the warranty terms.

Please refer to the warranty information provided with each product for specific coverage details.

4. Returns and Exchanges:

If you receive a product that does not meet your expectations or encounters issues within the warranty period, please contact our customer support team at customer@machinerefurb.com for assistance.

Our return and exchange policy ensures that you can shop with confidence, knowing that we are here to address any concerns.

5. Customer Support:

For any enquiries, concerns, or assistance regarding your purchase, feel free to reach out to our dedicated customer support team at customer@machinerefurb.com. We are here to provide the support you need.

 

6. Information Accuracy:

We strive to provide accurate product descriptions, including grading and warranty information. However, if you have any questions or need clarification, please contact us before making a purchase.

 

7. Changes to Terms:

These terms and conditions are subject to change. Any updates will be communicated through our website or via email.

Thank you for choosing MachineRefurb for your new and refurbished product needs. We appreciate your trust and look forward to serving you with quality and integrity.