General
Q 1. What is the delivery time?
A. Standard UK Mainland delivery is 2–3 working days.
Q 2. What is the warranty period for this product?
A. This product is covered under a 12 month warranty from the date of purchase.
Q 3. What is your return policy?
A. We accept returns within 30 days of purchase for items that are unused, undamaged, and in their original packaging. Returns are available only for UK-delivered orders and must include proof of purchase. Before returning an item, please contact us at customer@machinerefurb.com to obtain a Return Merchandise Number (RMN). You may also be asked to share images of the product and its packaging for verification. Items that do not meet these conditions will not be accepted for return. If your return is approved, we will initiate a refund to your credit card or original method of payment. A restocking fee of up to 15% of the order value may apply to each returned item.
Technical
Q 1. How do I choose the correct mirror for my vehicle?
A. To choose the right mirror, you should consider: 1. The type of vehicle (truck, bus, construction machinery, agricultural equipment) 2. The mirror class required (Class II, III, IV, V, or VI) 3. The mounting method (clamp-on, bolt-on, arm-mounted) 4. The arm diameter your vehicle uses.
If you’re unsure, checking the existing mirror size or arm diameter on your vehicle helps ensure correct fitment.
Q 2. What are mirror classes (Class II, III, IV, V & VI)?
A. Mirror classes are defined by European safety regulations:
Class II & III: Main rear-view mirrors for trucks, buses, and off-highway vehicles.
Class IV: Wide-angle mirrors to reduce blind spots near the vehicle.
Class V: Kerb-side mirrors for near-side visibility.
Class VI: Front-view mirrors to improve visibility directly in front of the vehicle.
Using the correct class helps meet visibility and safety requirements.
Q 3. Do mirrors come with arms included?
A. Some mirror models are supplied with arms, while others are sold as mirror head only. Product description clearly indicate whether:
1. The arm is included
2. The arm is sold separately
3. A specific arm model is required
Always check the product details before purchase.
Q 4. How do I know which mirror arm will fit my mirror?
A. Mirror arms are selected based on: 1. Arm diameter 2. Mounting style 3. Mirror fixing type (stud or clamp)
Ashtree offers a wide range of arms in different diameters and lengths to suit various vehicles.
Q 5. What is the difference between flat and convex mirrors?
A. Flat mirrors provide accurate distance perception whereas Convex (wide-angle) mirrors increase field of view and reduce blind spots. Many vehicles use a combination of both for improved safety.
Q 6. Can these mirrors be used on construction and agricultural machinery?
A. Yes. Ashtree mirrors are widely used on: 1. Construction equipment 2. Agricultural machinery 3. Material handling vehicles 4. Off-highway applications
They are designed for durability, vibration resistance, and harsh working environments.
Q 7. What are unbreakable lens mirrors?
A. Unbreakable lens mirrors use impact-resistant materials instead of glass, making them ideal for:
1. Construction sites 2. Off-road environments 3. High-vibration vehicles.
They improve safety and reduce replacement costs.
Q 8. How do I confirm compatibility before ordering?
A. You can confirm compatibility by checking: 1. Existing mirror dimensions 2. Arm diameter 3. Product number.
If unsure, contact us on WhatsApp 07754288583 or call 01926754100 with vehicle details so we can help you to ensure the correct selection.
Q 9. Do these mirrors improve vehicle safety?
A. Yes. Properly selected mirrors: 1. Reduce blind spots 2. Improve driver visibility 3. Help meet safety regulations 4. Enhance on-site and road safety.
They are a critical safety component for commercial and industrial vehicles.
Q 10. Can these mirrors replace OEM mirrors?
A. Yes. Ashtree mirrors are commonly used as aftermarket replacements for OEM mirrors and are compatible with many vehicle manufacturers.
Q 11. What is the difference between clamp-mounted and stud-mounted mirrors?
A. Clamp-mounted mirrors attach to round mirror arms using clamps, while stud-mounted mirrors fix directly using a threaded stud. The catalogue specifies the mounting type for each mirror.
Q 12. Are mirror arms interchangeable between different Ashtree mirrors?
A. Many Ashtree mirror heads are compatible with multiple arm styles, but compatibility depends on arm diameter and fixing type. Always match the mirror fixing to the correct arm.
You can checkout the compatiable mirror arms in the Compatiable Accessories section of the mirrors.
Q 13. Why do some mirrors list multiple arm options?
A. Some mirrors are compatible with different arm diameters or mounting styles, giving flexibility across various vehicle types.
